Introduction

At Town Quay Studios, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that TownQuayStudios.co.uk is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes. This Privacy Policy provides detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

Types of Data We Collect

Website Cookies

Our website uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our website. This includes information about pages viewed, products purchased and the customer journey around our website. Detailed information is set out in our Cookie Policy.

Google Analytics

When someone visits TownQuayStudios.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Facebook Pixel & Google Tag Manager

We use Facebook Pixel and Google Tag Manager to understand how our marketing activities perform and to tailor marketing messages to you. These tools collect data that helps us track conversions from Facebook ads, optimise ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website.

Contact Forms

When you fill in a contact form on TownQuayStudios.co.uk, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

WooCommerce

Our shop is built on WooCommerce, which collects data when you purchase from our shop. This includes your email address, mailing address, and purchase history. This information is used to deliver your purchases and for internal record-keeping. This data is stored on encrypted drives and is not used for marketing purposes.

Blog Comments

If you comment on our blog, your comments and the personal data you share will be visible to other users. Please be mindful of your own privacy needs as you choose what to share.

GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and are committed to protecting your data. We use “CookieYes | GDPR Cookie Consent” plugin to manage cookie consent on our website.

Data Security

We are committed to keeping your personal data safe and secure. Our security measures include encryption of data and regular cybersecurity assessments to ensure the safety of your data.

Your Rights

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at [email protected].

Changes to this Privacy Policy

We may change this Privacy Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes.

Questions and Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected].

Who we are

Our website address is: https://townquaystudios.co.uk.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We store comments and their associated metadata indefinitely to automatically recognize and approve any follow-up comments. Personal information provided by registered users is also stored indefinitely and can be viewed, edited, or deleted by users at any time, although usernames cannot be changed. Website administrators have access to this information as well.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. This process helps to prevent spam and ensures the security and integrity of our site.